Terms & Conditions

By using our website, including any content and services offered on our website, you agree to the terms and conditions (“Terms”) outlined below. If you do not agree to be bound by these Terms, please do not use our website. Please note that we may revise and update these Terms from time to time. Any such changes will be effective immediately unless otherwise noted, and your continued use of our website following the effective date of the revised Terms means that you accept and agree to the changes. If you have any comments or queries, please feel free to email any inquiry to us at crewcoffee.hk@gmail.com.

1. Intellectual Property Rights

Unless otherwise noted, all materials on this site are protected as the copyrights, trademarks and/or other intellectual properties owned by Crew and/or its subsidiaries and affiliates (collectively, “Crew Coffee”) or by other parties that have licensed their material to Crew. All rights not expressly granted are reserved. Any use of Crew’s intellectual property rights is prohibited unless specifically agreed to in writing by Crew or expressly permitted by these Terms.

2. Personal Use

These Terms permit you to use our website for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any of the material on our website for any commercial purpose without our prior written permission. In addition, you agree not to use our website in any way that violates any applicable federal, state, local or international law or regulation. You agree to indemnify, defend and hold harmless Crew for any and all unauthorized uses you may make of any of the material on the site.

3. Feedback and Submissions

We welcome your comments and suggestions regarding our website and the information, products and services we make available here. Please feel free to contact us at crewcoffee.hk@gmail.com to provide us any feedback. You agree you are and shall remain solely responsible for the contents of any submissions you make to our site, and you will not submit material that is unlawful, defamatory, abusive or obscene. In addition, you agree that you will not submit anything to the site that will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s). You hereby grant to Crew a royalty-free, non-exclusive right and license to use, copy, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display any materials that you post to our website and to incorporate them in other works in any form, media, or technology now known or later developed for editorial, commercial, non-commercial, promotional or any other purpose, without your approval or right of accounting. In addition, you warrant that any “moral rights” in your materials posted by you have been waived.

4. Accuracy of Information

The information presented on our website is made available solely for general information purposes. We do not warrant the accuracy, completeness or usefulness of this information, and any reliance you place on such information is strictly at your own risk. In particular, we may update the content on our website periodically, but any of the material on our website may be out of date at any given time, and we are under no obligation to update such material in a timely manner or at all. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to our website, or by anyone who may be informed of any of its contents. In addition, we do not give any warranty regarding the availability or reliability of this site or that the functions contained in the site will be uninterrupted or error-free, that this site or its server will be free of viruses or other harmful components, or that defects will be corrected even if we become aware of them.

5. Third Party Links

From time to time, our website may contain links to other websites that are not owned, operated or controlled by us. All such links are provided solely as a convenience to you, and if you use these links, you will leave our site. Neither we nor any of our respective affiliates are responsible for any content, materials or other information located on or accessible from any other website(s). Neither we nor any of our respective affiliates endorse, guarantee, or make any representations or warranties regarding any other websites, or any content, materials or other information located or accessible from any other websites, or the results that you may obtain from using any other websites. If you decide to access any other websites linked to or from our site, you do so entirely at your own risk and subject to the terms and conditions of use for such websites.

6. Purchasing our Products 

When you register for an account for purchasing our products, you hereby represent that:

• You meet such age requirement;
• The information you provide is accurate, current and complete;
• You will be responsible for all activities and transactions that take place and all materials posted by you or anyone using your account;
• You will be solely responsible for maintaining the secrecy and security of your account and password.

If you place an order, we reserve the right at any time to decline the order, we will let you know why and seek to find the best alternate solution for you if this very rare circumstance occurs. We will refund all monies received in relation to a cancelled order.

We do our best to give accurate pictures and descriptions of products on our website, but remember that everyone's screen is different, so items might look a bit different in real life, and colours might vary slightly from how they look on screen.

Our webstore is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell great coffee to you.

7. Recurring Subscriptions

If you start a subscription, you agree to be billed in a recurring fashion on a per-order basis until your subscriptions is a) canceled or b) paused. If pausing, the subscription will remain paused until the requested resume date or if a resume date is not specified, the subscription will remain paused indefinitely. You may cancel your subscription at any time via our website. The term of your subscription is continuous.

8. Refund Policy

We want you to enjoy your coffee so if you have any concerns and things weren’t what you expected then please let us know. We don't generally offer refunds for change of mind or because something isn't to your taste, but if there is a quality issue we will make it right. We'll always meet our obligations around refunds and returns.
All orders received are final and goods or service will be shipped as per the order form, so please make sure you double-check your address. If it’s too late though and you see a mistake, drop us a line and we will do our best to make the change for you. Alternatively, if you receive your order and something is amiss, please contact us at crewcoffee.hk@gmail.com. We will handle errors on a case-by-case basis.

9. Customer Satisfaction

We are a customer-centric company and our mission is to provide outstanding customer service. We want you to be completely satisfied with your order, but if you have any questions or concerns regarding your order or experience purchasing products through our website, please contact us at crewcoffee.hk@gmail.com.

10. Disclaimer of Warranties

Our website, its contents and any services or products obtained through our website are provided on an “as-is” and “as-available” basis, without warranty, representation, condition, or guarantee of any kind, express or implied, and your use thereof is at your own risk. We make no warranty or representation that our website will be accurate, reliable, error-free or uninterrupted, that defects will be corrected, that our website or the server that makes it available are free of viruses or other harmful components or that our website or any services or items obtained through our website will otherwise meet your needs or expectations. To the fullest extent permitted by law, we disclaim all warranties, representations, conditions, or guarantees, express or implied, including without limitation any warranties or conditions of title, merchantability, merchantable quality, service quality, noninfringement, and fitness for a particular purpose.

11. Limitation of Liability

In no event shall we, or any of our employees or other in no event shall we, or any of our employees or other service providers, officers, directors, agents or affiliates, be liable for any damages of any kind arising from your use of our website or any content on our website, including any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to damages for loss of profits, goodwill, use, data or other intangible losses even if we have been advised of the possibility of such damages, and regardless of the cause of such damages.

12. Indemnification

You agree to indemnify, defend and hold harmless Crew, its affiliates, and their respective employees and other service providers, officers, directors and agents, and each of their successors and assigns, from and against any claims, losses, liabilities, damages, costs and fees (including reasonable attorneys’ fees) arising from or relating to your violation of these Terms, your use of our website or your use of any information obtained from our website, including, but not limited to, any use of our website's content, services and products other than as expressly authorized in these Terms.

13. Miscellaneous

These Terms and our Privacy Policy constitute the entire understanding and agreement between you and us with respect to the use of our website. If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision will be eliminated or limited to the minimum extent such that the remaining provisions of these Terms will continue in full force and effect.

14. Voucher Terms & Conditions

The voucher is worth HK$25, or HK$45, and is only eligible for use in the specific business location of Crew as indicated on the voucher. This voucher is valid until the date specified on the voucher and will be void upon its expiry. All customers are required to present original copy of the voucher at the main cashier in the specific business location of Crew as indicated on the voucher to redeem the products. Photocopies of the voucher will not be accepted. Damaged or altered voucher will be invalid. One or more of this voucher can be used for any transaction. Each voucher can only be used once. If the value of the item(s) you purchase or order exceeds HK$25, or HK$45, you will be required to settle any additional cost exceeding the value of the voucher presented. If the value of the item(s) you purchase or order is less than HK$25, or HK$45, no change is allowed for any unused amount in the voucher presented and any unused amount will be forfeited. This voucher is non-refundable and non-redeemable for cash, credit or other benefits or offers. This certificate will not be replaced if lost or damaged. The decision of Crew on all matters relating to, or in connection with, the use of certificate(s) shall be final and binding on all parties concerned. Crew reserves the right to amend these terms and conditions at any time without prior notice.